FAQ

YOUR QUESTIONS, ANSWERED

• Which credit cards do you accept?

  Visa, MasterCard, American Express, Discover are accepted.

• Can I Cancel my order?

  Yes, you can, as long as the item has not been received by the vendor or shipped. If the order has already been sent to the vendor we will attempt to cancel the order, but cannot guarantee that the cancellation will be possible. If you do receive an order that was canceled, accept delivery of the item and call us for return instructions.

• Can I return an item that is damaged, defective, or I just don't want?

  If, within 30 days, you are not satisfied with your purchase, we will replace the item or provide a credit for the full merchandise amount.

• What happens if the item I ordered is not available?

  Our vendors ship products before the estimated delivery in the vast majority of cases. On occasion, however, an order may be delayed due to availability or other circumstances. In the unlikely event there is a change or delay in filling your order, we will notify you. We know that this can be inconvenient, and we will offer you alternatives as appropriate to your situation.

• Why was I charged sales tax on my purchase?

  State tax is applied to an item if Cendant Corporation or the shipping vendor conducts business in the shipping address state.

• How long will it take to receive my order?

  The standard shipping time for orders shipped via UPS ground is 5-10 days. Large orders are shipped via common carrier (trucking company) and may take up to 21-28 days to arrive.

• Can I have an order shipped to my P.O. Box?

  No. The vast majority of our merchandise is shipped via UPS, and a valid street address is needed to ensure proper delivery. If a P.O. Box is used as a shipping address, an error message will appear when submitting the order. We also cannot deliver to A.P.O., F.P.O. or foreign addresses.

• Can I ship my order to a different address?

  Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Remember to use a street address, not a Post Office Box, for any shipping address.

• How are shipping charges calculated?

  Shipping charges vary according to product type and destination.

  Because we do not warehouse any of our items, your order is shipped directly from one of our thousands of authorized vendors across the country. The individual vendors ultimately determine the method of product shipment. Therefore, we are not able to reduce shipping charges for any reason.

  Most products are shipped via UPS (because they offer package insurance and excellent tracking software). Larger items are generally shipped via common carrier, and require higher shipping rates. Select products offer an express shipping option. In most cases, this rapid delivery requires an additional fee.